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Friday, November 4, 2011

Want Lasting Business Change? Leave the Tools on the Shelf by Robin Barnwell

Want Lasting Business Change? Leave the Tools on the Shelf by Robin Barnwell

So the skills & training to understand people and their behaviour and influence them to change is absent from the approach. But in a services business it’s the single most important factor for delivering lasting change. Lasting change does not happen overnight it’s a hard slog. It starts with connecting with people, understanding them, seeing things from their point of view. Look to set in place the four things you need for people to change:

  • A compelling reason to change – it’s got to make sense
  • A clear direction agreed – people need to shape and agree the outcome
  • The resources to do the job – you can’t just be another item on an increased to-do list
  • Clear and actionable next steps - people need to know where to begin
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