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Wednesday, February 2, 2011

Social learning for business

Social learning for business: "

Here’s an elevator pitch, in 10 sentences, for social learning, which is what really makes social business work.

  1. The increasing complexity of our work is a result of our global interconnectedness.

  2. Today, simple work is being automated (e.g. bank tellers).

  3. Complicated work (e.g. accounting) is getting outsourced.

  4. Complex and creative work is what gives companies unique business advantages.

  5. Complex and creative work is difficult to replicate, constantly changes and requires greater tacit knowledge.

  6. Tacit knowledge is best developed through conversations and social relationships.

  7. Training courses are artifacts of a time when information was scarce and connections were few; that time has passed.

  8. Social learning networks enable better and faster knowledge feedback loops.

  9. Hierarchies constrain social interactions so traditional management models must change.

  10. Learning amongst ourselves is the real work in social businesses and management’s role is to support social learning.

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